Returns & Exchanges
30-Day Return Policy
We accept returns within 30 days of delivery for:
✓ Unworn, unwashed items
✓ Original tags attached
✓ Undamaged packaging
✗ Final sale items (marked “non-returnable”)
✗ Swimwear & lingerie (hygiene reasons)
Simple 3-Step Process
1️⃣ Initiate Return
- Log in to your Returns Portal
- Select items & reason
2️⃣ Prepare Package
- Use original dust bag/packaging
- Include completed returns form
3️⃣ Ship Back
- Germany/EU: Free prepaid label
- International: Self-arrange return
Refund Details
- Processing Time: 7 business days after receipt
- Methods:
→ Original payment (5-10 business days)
→ Store credit (instant) - Non-Refundable:
→ Original shipping costs
→ International customs fees
Exchanges
For size exchanges:
- Return original item
- Place new order online
- Email us for price adjustment
Faulty Items
If your item arrives damaged:
- Contact us within 48 hours
- Provide:
- Photos of defect
- Packaging images
- Choose:
→ Replacement
→ Full refund
Sustainable Returns
Returned items are:
- ♻️ Repaired/upcycled when possible
- 🌱 Donated if unwearable
- 📦 Reused packaging encouraged
FAQ
Q: How long until my refund appears?
A: Card refunds take 5-10 business days after processing
Q: Can I return sale items?
A: Only full-price items are returnable
Q: Where’s my return confirmation?
Check your Order History or contact Returns Support